All the Maddle material is shipped from our warehouse in Canoga Park, California. We deal with our most trusted partners for the warehousing and fulfillment of your orders, Riverplate Inc. Quality work and efficiency is an integral part of both of our companies' internal policies, and we take pride in getting your products to your doorstep as quickly as possible, for the lowest price on the market.
All of our orders destined to our Canadian customers are fulfilled through FedEx International Economy Import. This means that once your order leaves the warehouse, it will take between 2 to 3 business days by air shipment to get to you, depending on your location and the volume of shipping that goes through your area.
Once the order is shipped, we do not control the delays, as well as the delivery time. If you have any requests regarding those, please take them up directly with FedEx Canada's customer service.
Due to the immense popularity of Maddle's product, it can happen that they are sold in pre-order. By pre-ordering, you are reserving the item on the corresponding container batch, and once we acquire the product at our warehouse, it will get shipped within the shortest delays we can. Getting your order to you as quickly as possible is our top priority! Please refer yourself to the individual products' page to find out more about the availability of the item. If the items are in pre-sale, the dates will correspond to the estimated date of reception at our warehouse.
To ensure the best customer experience possible, we also offer Route Package Insurance. The small fee will protect your order in case of porch piracy, lost in transit or damage occurred during shipping. If something goes wrong with the shipment of your order, you'll be able to file a claim in a few quick moments to resolve your issue.
This service is automatically applied at checkout, and you can chose to opt out if you don't see the necessity. However, if you chose to opt out, you won't be able to enjoy the added layer of protection. We reserve all rights to refuse service for such claims if the Route option is overlooked. See Return Policy and Terms of Service to find out more, or contact us at firstname.lastname@example.org or +1 (888) 8-MADDLE.